Effective Date: May 19, 2026
Last Updated: May 19, 2026
Welcome to Xcelerate (accessible via https://xcelerate.in). These Terms of Service (“Terms”, “Agreement”) govern your access to and use of the website, documentation, and e-commerce management services (collectively, the “Services”) provided by Xcelerate (“Company”, “we”, “us”, or “our”).
By accessing our website or engaging our Services, you (“Client”, “User”, “you”) agree to be bound by these Terms. If you do not agree to these Terms, you must immediately cease using our website and Services.
Xcelerate provides global e-commerce management solutions, marketplace optimization, catalog management, advertising management, and related professional consultancy services. The specific scope, deliverables, timelines, and fees for our professional services are governed by separate, mutually executed Service Agreements or Statements of Work (SOW). In the event of a conflict between these Terms and a signed SOW, the terms of the SOW shall prevail.
To protect your digital assets and ensure complete alignment with Amazon’s Acceptable Use Policy (AUP) and Data Protection Policy (DPP), Xcelerate strictly enforces the following operational rules:
No Password Sharing: Xcelerate will never request, store, or accept your master Amazon Seller Central or Vendor Central passwords.
Authorized Delegation Only: Access to your marketplace environment must be provisioned exclusively via Amazon’s authorized User Permissions feature, granting a restricted secondary-user invitation to designated Xcelerate staff.
Least Privilege Rule: You agree to grant only the specific operational permissions required for Xcelerate to perform its designated duties.
Account Responsibility: While Xcelerate implements enterprise-grade security protocols to handle your delegated access safely, you remain the ultimate owner of your marketplace account and are responsible for maintaining the health and overall compliance of your business entity under Amazon’s policies.
Your privacy and data security are paramount. Our collection and handling of any data you provide or grant us access to are governed by our Privacy Policy.
Consistent with Amazon’s Data Protection Policy, we maintain a Zero Local Storage Framework regarding buyer Personally Identifiable Information (PII). We do not harvest, scrape, or permanently store any individual buyer details on external or physical systems.
As a client or user of our website and Services, you agree to:
Provide accurate, current, and complete information when onboarding or communicating with our team.
Maintain the security of your own master account credentials and internal corporate systems.
Refrain from using our website or infrastructure to transmit malware, conduct unauthorized web scraping, or attempt any form of cyber attack.
Ensure that all product information, branding, images, and catalog assets provided to Xcelerate do not infringe upon any third-party intellectual property rights.
Our Property: All content, architecture, branding, logos, software text, graphics, and layouts on the Xcelerate website are the exclusive property of Xcelerate and are protected by applicable copyright, trademark, and intellectual property laws.
Your Property: Clients retain all right, title, and interest in and to their proprietary materials, brand assets, and existing marketplace store data provided to Xcelerate for optimization purposes.
To the maximum extent permitted by applicable law, Xcelerate, its directors, employees, or partners shall not be held liable for any indirect, incidental, special, consequential, or punitive damages. This includes, without limitation, loss of profits, data loss, inventory stagnation, or platform-enforced account suspensions, penalties, or restrictions imposed by third-party marketplaces (such as Amazon) arising out of or relating to your use of our Services, except in cases of proven gross negligence or willful misconduct by Xcelerate.
You agree to defend, indemnify, and hold harmless Xcelerate, its affiliates, officers, and employees from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in any way connected with your breach of these Terms, your violation of marketplace compliance guidelines, or your infringement of third-party intellectual property rights.
Either party may terminate the business relationship in accordance with the termination clauses explicitly outlined in their specific Service Agreement or SOW. Upon termination:
Your designated Xcelerate staff permissions within your Amazon Seller Central environment must be promptly revoked by you.
All outstanding invoices for services rendered up to the date of termination become immediately payable.
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the jurisdiction in which Xcelerate’s corporate headquarters are registered, without regard to conflict of law principles. Any disputes arising out of these terms shall be settled through amicable negotiation, or if necessary, through the competent courts of that jurisdiction.
Xcelerate reserves the right to review, update, or modify these Terms of Service at any time to remain compliant with changing legal framework architectures and evolving third-party marketplace rules (e.g., Amazon Seller Central Developer regulations). We will notify users of significant changes by updating the “Last Updated” date at the top of this document.
For any legal inquiries, clarification on these terms, or questions regarding our operational frameworks, please contact our compliance team directly at:
Email: compliance@xcelerate.in
Support: support@xcelerate.in
Fill out the form, and our team will connect with you to discuss your goals and needs.
